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Program, Video Clips and Presentation Documents

8 a.m.

Registration, Breakfast, and Networking

Get checked in, enjoy coffee, a bite to eat, and network with fellow attendees. 

9 a.m.

Keynote Addresses

Pierre Ouillet, Vice Chancellor and Chief Financial Officer, UC San Diego

Watch this presentation (YouTube)

Mary Walshok, Ph.D., Associate Vice Chancellor Public Programs; Dean, UC San Diego Extension

Watch this presentation (YouTube)

Vince Kellen, Ph.D., Chief Information Officer, UC San Diego

Watch this presentation (YouTube)

9:15 a.m.

Shifting Culture with Everyday Improvement at UC San Diego Health 

Ashley Gambhir, Senior Director, Transformational Healthcare and Ambulatory Innovation, UC San Diego Health

UC San Diego Health is committed to creating 10,000+ problem-solvers who improve the value of care for our patients while loving their jobs. In 2018, the Transformational Healthcare initiative pilot offered proof of concept that continuous improvement supports organizational strategy and engages team members at every level. Ashley will give an update on why lean methods are being emphasized, how UC San Diego Health got started on this journey, and share the value that has been created already through early successes.

Presentation file

Watch this presentation (YouTube)

9:50 a.m.

Lean Bench at Work: Bringing Process Improvement to ESR

Prachi Raheja, Shawn Munro, Lean Bench Managers, UC San Diego

Brad Sollenberger, Strategic Initiatives Manager, OSI

The Lean Bench is UC San Diego’s “go team” for process improvement - a select set of campus expert practitioners of Lean Six Sigma methodology who engage and lead crucial efforts around process improvement, operational excellence, and business. Since its inception in 2018, Lean Bench has focused on reviewing and optimizing “lean-ness” for some of key ESR projects like Research Administration, Financial Information System, Student Information Systems, and a non-ESR campus wide initiative for the One Card project. Lean Bench managers Prachi Raheja and Shawn Munro will be showcasing and quantifying the benefits and value of Lean Bench’s process improvement efforts.

Presentation file

Watch this presentation (YouTube)

10:25 a.m.

 

The Role of Leaders in Building a Continuous Improvement Culture

Tracy O'Rourke, Managing Partner, GoLeanSixSigma.com; Lean Six Sigma Green Belt Instructor, UC San Diego Extension

The role of the leader in successful process improvement is key. Without the proper support, teams struggle or fail and cannot deliver results successfully. In order to build a robust culture of problem solvers, leaders must be clear on their part in the process. We'll discuss a framework for building a process improvement culture, actions, mindsets to help leaders support and build a culture of process improvement!

Presentation file

Watch this presentation (YouTube)

11 a.m.

Building a Better Mousetrap: How Fleet Services Is Applying Lessons Learned at Process Palooza

Greg Nishihira, Assistant Director, Fleet Services, UC San Diego

UC has set a goal to be carbon neutral by 2025. For vehicles, Fleet Services has a pivotal role in supporting these efforts by having control over vehicle procurement, both in quantity and selection. A process to implement control exists but the acceptance, communication, enforcement and approval time needed for this process were inefficient and not entirely effective. Greg will share how the implementation of many of the suggestions presented by the lean teams have contributed significantly to improvements in all of these areas, along with the cost savings the university has experienced so far this year.

Presentation file

Watch this presentation (YouTube)

11:15 a.m.

Closing Remarks

Get ready for a special announcement about Process Palooza 2020!

11:45 a.m.

IT Services Tour (optional)

Learn about the future of work in IT Services' state-of-the-art office suite. 

What:

Continuous Improvement Summit powered by Process Palooza

When:

October 10, 8-11:30 a.m.

Where:

Torrey Pines Center South, Third Floor (check-in at The Hive)
10280 North Torrey Pines Road

Park in the garage or use West Campus shuttle.

Questions?

Send inquiries to processpalooza@ucsd.edu