A Lasting Impact
Process Palooza started as a one-day event but has evolved into a movement. The outcomes from that first conference have rippled across the UC San Diego campus and beyond. Read below for a snapshot of all the positive outcomes.
Business Excellence Community of Practice
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Process Palooza turned out to be the ideal incubator of our unique Business Excellence Community of Practice (BECOP). Open to all, BECOP addresses the intersection of organizational change management, continuous improvement and project management. Members come together to share best practices, learn from each other and look for opportunities to strategically deploy skills. Process Palooza served as a central point to both fully explain the concept of BECOP and actively recruit. Since Process Palooza 2017, a formal board of directors was formed, 130 people have joined up BECOP leadership enters its second year. Learn more: becop.ucsd.edu
Real Processes
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The competition element of Process Palooza is fun, but also impactful for the departments that put their processes through extreme scrutiny. Following the 2017 Process Palooza event, participating departments implemented some of the solutions, and realized the following results:
2017
Associated Students travel request process: $96,000 savings, 41% reduction in processing time, 50% reduction of rework, 50% reduction of advising time, increased customer satisfaction by 80%, increased process understanding by 100%.
Transportation Services new employee commute: By implementing only a small number of improvements, achieved $105,000 in labor savings and 30% reduction of in-person procession.
2018
Fleet Services Vehicle Request Process: Request process cut down to three days from up to 20, 50% vehicle reduction, overall $1.7M savings in capital costs.