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Palooza Toozday

Since you can’t come to us for Process Palooza, we’re bringing Process Palooza to you!

What We're Doing

Get set for Palooza Toozday! Join us each Tuesday starting May 12 for Zoom-based sessions on topics related to continuous improvement.

Why We're Doing It

Our lives and institutions have been upended by COVID-19. This series is designed to provide support, lessons, actionable takeaways and inspiration as we all have to rethink our operations and how we do business. By attending, you’ll:

  • Learn how continuous improvement (CI) and Lean Six Sigma (LSS) are transforming higher education and industry
  • Hear about real results achieved by leveraging CI and LSS  
  • Leave with actionable strategies to apply in your role

Check out the schedule below. Follow the links to register. And tell your friends!

While the sessions build on each other, they each have their own unique insights and takeaways. Note that each session requires separate Zoom registration.

May 12: The Future of Lean Six Sigma across Higher Education

10:30 a.m. - 12 p.m., Register here! 

Lisa M. Klock, moderator
Process Innovation Program Manager
College of Letters & Science IT, UC Santa Barbara


Eura Szuwalski
Business Systems Project Manager, College of Letters & Science IT, UC Santa Barbara
Dr. Eric Olsen, Ph.D.
Area Chair, Industrial Technology and Packaging Director, Central Coast Lean, Cal Poly - Orfalea College of Business
Quico Gonzalez
Professional Services Manager, UC Davis
Brad Sollenberger
Strategic Initiatives Manager, UC San Diego
Chris DeMarco
Sr. Business Process Analyst, UC Berkeley
Marc Myers
Consultant, Former Director of Process Improvement Programs at San Diego State University


Lean Six Sigma and process improvement methodologies have been essential in higher education institutions to simplify and streamline administrative and academic processes, thereby becoming faster, better and more cost-effective in delivering top-performing students. UC San Diego has shown dramatic growth in Lean Six Sigma practitioners over the last few years and other California colleges and universities are launching or expanding programs of their own, even integrating Lean Six Sigma into their curricula. In general, higher education institutions have found tremendous value in these techniques because of the emphasis on problem-solving, root cause analysis and continuous improvement.

Join us for an interactive panel discussion with higher education leaders across a variety of colleges and universities who have taken proactive steps to promote Lean Six Sigma techniques to their staff, faculty, and students. The audience will learn about the current LSS and process improvement programs at each institution and the future of these initiatives at each campus and in their wider communities.

May 19: Empowerment and Innovation: UC San Diego’s Continuous Improvement Journey

11 a.m. - 12 p.m.; Register here!

Ahren Crickard, panel moderator
Strategic Academic Initiatives, Office of the EVC, UC San Diego

Melani W. Roberson, Business Excellence Community of Practice (BECOP) representative 
Senior Strategy and Innovation Analyst, UC San Diego 

Prachi Raheja, Lean Bench representative
Continuous Improvement Program Lead, UC San Diego

Tony Nava, Operational Strategic Initiatives representative 
Strategic Initiatives Program Analyst, UC San Diego


Throughout their journey over the past few months, the UC San Diego family has grown stronger together as a community while igniting interest in positive change, creative solutions and meaningful partnerships. And it is no surprise; innovation is in our DNA. From training over 3,200 staff and faculty in Lean Six Sigma to optimizing core business practices, we will highlight our process improvement successes and share our lessons learned with other institutions. We invite you to celebrate the inspired solutions developed through the dedication and creativity of our Triton community. 

May 26: The United States Postal Service Lean Journey

11 a.m. - 12 p.m.; Register here!

Steven Mummy
Lean Six Sigma Master Black Belt, United States Postal Service

Rick G. Thompson
Pacific Area Lean Six Sigma Master Black Belt, United States Postal Service


A self-supporting, independent federal agency, the U.S. Postal Service (USPS) is the only delivery service that reaches every address in the nation: 155 million residences, businesses and Post Office Boxes. The Postal Service receives no tax dollars for operating expenses and relies on the sale of postage, products and services to fund its operations.

With more than 31,600 retail locations and the most frequently visited website in the federal government,, the Postal Service has annual revenue of nearly $69 billion and delivers 47% of the world’s mail. With more than half a million employees, the Postal Service is one of the nation’s largest employers.

At the Postal Service, continuous improvement is used to solve problems large and small to simplify processes, reduce costs, make employees’ jobs easier and improve the customer’s experience.

This session will present the Postal Service’s Lean journey.